fa99 Privacy Policy

fa99 is an online gaming platform accessible at fa99.online, offering casino games, sports betting (including cricket), lottery products, and related gaming entertainment services primarily to players based in Bangladesh.

For the purposes of this Privacy Policy, fa99 is the data controller responsible for the personal data collected through fa99.online. Any questions, requests, or concerns relating to this Privacy Policy should be directed to our support team at [email protected].

fa99 collects personal data in three primary ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.

Information you provide directly:

• Full name, date of birth, and gender (collected at registration).
• Email address and mobile phone number (used for account access and communications).
• Residential address, city, and district (collected for identity verification).
• Government-issued identification details, such as your National ID card number or passport number (collected during KYC verification prior to first withdrawal).
• Payment method details, including your bKash, Nagad, Rocket, or Upay registered mobile number (collected to process deposits and withdrawals).
• Communications you send to fa99 customer support, including live chat transcripts and support ticket content.
• Responses to surveys, promotions, or feedback requests, if you choose to participate.

Information generated automatically by your use of fa99:

• IP address, browser type and version, operating system, and device identifiers.
• Pages visited, features used, session duration, and clickstream data.
• Game play history, including games played, bet amounts, win/loss records, and session times.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references.
• Login and logout timestamps, and geographic location data derived from IP address.
• Cookie identifiers and similar tracking technology data (see Section 6 for full details).

Information received from third parties:

• Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) to confirm deposit and withdrawal status.
• Identity verification data from third-party KYC service providers where fa99 uses such services to assist with document authentication.
• Fraud and risk-scoring signals from third-party anti-fraud and responsible gaming service providers.

fa99 uses your personal data for the following purposes:

fa99 does not use your personal data for any purpose that is incompatible with the purposes listed above. If we intend to use your data for a new purpose, we will update this Privacy Policy and, where required, seek your consent.

fa99 processes your personal data under one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and fa99, including account creation, game play, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering, age verification, and responsible gaming obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of fa99 or third parties, such as fraud prevention, platform security, and improving our Services, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

fa99 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment Processors: We share transaction-relevant data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners solely to process deposits and withdrawals. These partners are bound by their own privacy policies and applicable data protection obligations.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to provide game functionality and detect cheating. No personally identifiable information beyond what is technically required is shared.
• KYC and Identity Verification Partners: Where fa99 uses third-party services to assist with document verification, identity data submitted by you for KYC purposes is processed by those service providers under strict data processing agreements.
• Anti-Fraud and Security Providers: Anonymised risk signals and device fingerprinting data may be shared with fraud prevention and cybersecurity partners to protect the platform and its users.
• Legal and Regulatory Authorities: fa99 will disclose personal data to law enforcement agencies, financial intelligence authorities, or regulatory bodies where required to do so by applicable law, valid legal process, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of fa99's business, personal data held about players may be transferred to the acquiring entity. Affected players will be notified in advance and given the opportunity to close their accounts if they do not wish their data to be transferred.

All third-party service providers that process personal data on fa99's behalf are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes authorised by fa99.

fa99 uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file stored by your browser when you visit fa99.online.

Types of cookies used by fa99:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies manage your session, maintain login state, and enable secure transactions. They cannot be disabled without rendering the platform non-functional.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use fa99.online — such as pages visited most frequently and session durations — to help us improve platform performance and usability.
• Functional Cookies: Used to remember your preferences, such as preferred language settings and display options, so that your experience is consistent across visits.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of fa99's marketing activity. These cookies are only placed with your consent and can be withdrawn at any time through your browser settings or Account Settings.

You may configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Note that disabling strictly necessary cookies will affect your ability to use fa99.online. Instructions for managing cookies are available in the help documentation for your specific browser.

fa99 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• All data transmitted between your browser and fa99.online is protected by 256-bit SSL/TLS encryption.
• Passwords are stored using industry-standard one-way cryptographic hashing algorithms. fa99 staff cannot retrieve your plain-text password under any circumstances.
• Access to systems containing personal data is controlled by role-based access permissions. Only authorised personnel with a demonstrated need to access specific data are granted access.
• fa99 conducts regular internal security reviews and vulnerability assessments of its platform infrastructure.
• Two-step SMS verification is available to all players and strongly recommended to provide an additional authentication layer against account compromise.
• Payment data is handled exclusively through our licensed payment processor partners. fa99 does not store full payment card numbers or mobile banking PINs on its own servers.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fa99 will notify affected users without undue delay in accordance with applicable legal requirements.

You also have a responsibility to protect your own account. Do not share your password with anyone, use a strong and unique password for your fa99 account, and contact [email protected] immediately if you suspect any unauthorised access.

fa99 retains personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal or regulatory obligations.

• Active Account Data: Personal data associated with an active fa99 account is retained for the duration of the account's existence plus an additional period after closure as required by applicable law.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction in accordance with anti-money-laundering record-keeping obligations.
• Identity Verification Documents: KYC documents (such as copies of National ID cards or passports) are retained for a minimum of five years after account closure.
• Customer Support Records: Support correspondence and chat transcripts are retained for up to three years from the date of the interaction.
• Marketing Data: Where processing is based solely on your consent, data used for marketing purposes is deleted or anonymised promptly upon withdrawal of that consent, unless another legal basis applies.

When data is no longer required, fa99 will securely delete or anonymise it using appropriate technical methods. Anonymised, aggregated data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.

As a fa99 player, you have the following rights with respect to the personal data fa99 holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable period and in any case within 30 days.

Please note that some rights are subject to limitations. For example, fa99 cannot delete transaction records that we are legally required to retain. Where a request cannot be fulfilled in full, fa99 will explain the reason clearly.

fa99 is strictly intended for adults aged 21 years and above. fa99 does not knowingly collect, process, or store personal data belonging to any person under the age of 21.

If fa99 discovers or is notified that an account belongs to a person under 21, that account will be closed immediately, all associated data will be deleted in accordance with our retention obligations, and any balance will be handled in line with our Terms and Conditions and applicable responsible gaming requirements.

If you believe that fa99 has inadvertently collected personal data from a person under the age of 21, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

fa99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our Services. When material changes are made, fa99 will post a notice on fa99.online and, where appropriate, send a notification to the email address registered on your account.

The updated Privacy Policy will take effect on the date stated at the top of this page. Continued use of fa99.online after the effective date of any update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed about how fa99 protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fa99 handles your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries receive priority handling and will be acknowledged within 24 hours.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on fa99.online via the in-platform chat widget
• Response Time: Within 24 hours for acknowledgement; full response within 30 days for formal data rights requests

fa99 is committed to resolving all privacy-related concerns promptly, fairly, and transparently. We treat every data request with the same seriousness as any account security matter.